PPAI
From EX To CX: Digging Into The eXperience!: Women's Leadership Conference (WLC) 2023
Recorded On: 06/26/2023
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| Companies all over the world are finding ways to measure your satisfaction with their goods and services… And, if they are doing it right, they are taking action to improve their operations in response to your feedback. This has become a hot topic, especially in the promotional products industry. Please join Laura Turner from alphabroder as she maps the customer journey from concept to delivery and share how their companies are listening to their customers, measuring their satisfaction, and improving their experience along the way. It will be an engaging session that will leave you with some simple ways to start measuring customer experience in your organization. |
Laura Turner (Moderator)
Vice President, Customer Experience
alphabroder Prime Line
| Laura Turner loves people and has a driving desire to understand their behavior. Throughout her career she’s been working to understand customer behavior, and she has researched and interacted with consumers and customers at many points along their purchase journeys. She’s now thrilled to be leveraging all her experience to date in leading alphabroder’s CX initiatives. |
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2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.
3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.
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Recorded 06/26/2023
Recorded 06/26/2023
1. Once you select the View on-Demand recording it will open in a new window. Please do not close the session launch page. 2. Please make sure your pop-up blocker is turned off in order to access the session once you select it. 3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.
Online Education Survey For Credit
5 Questions
5 Questions
INSTRUCTIONS: Please answer the following questions that best matches your response.
