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Customer Service

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  • PPAI Certified Advertising Specialist (CAS) Package
    Contains 25 Product(s)

    Register for all your required courses here. You will have 1 year from the point of registration to complete the certification package. Please complete all dedicated courses and their quizzes: You will have 3 attempts to pass each quiz. You must answer 4 out of 5 questions correctly. If you have not passed a quiz after 3 attempts, please contact certification@ppai.org Please note in order to start working on your CAS please make sure you have completed the TAS Certificate program first.

  • PPAI Canadian Certified Advertising Specialist (CAS) Package
    Contains 27 Product(s)

    In our Canadian CAS version, the U.S.-specific courses have been replaced with different content. Register for all your required courses here. You will have 1 year from the point of registration to complete the certification package. Please complete all dedicated courses and their quizzes: You will have 3 attempts to pass each quiz. You must answer 4 out of 5 questions correctly. If you have not passed a quiz after 3 attempts, please contact certification@ppai.org Please note in order to start working on your CAS please make sure you have completed the TAS Certificate program first.

  • PPAI Canadian Master Advertising Specialist (MAS) Package
    Contains 16 Product(s)

    In our Canadian MAS version, the U.S.-specific courses have been replaced with different content. Register for all your required courses here. You will have 1 year from the point of registration to complete the certification package. Please complete all dedicated courses and their quizzes: You will have 3 attempts to pass each quiz. You must answer 4 out of 5 questions correctly. If you have not passed a quiz after 3 attempts, please contact certification@ppai.org Please note in order to earn your MAS please make sure you have completed the CAS Certification first.

  • PPAI Master Advertising Specialist (MAS) Package
    Contains 16 Product(s)

    Register for all your required courses here. You will have 1 year from the point of registration to complete the certification package. Please complete all dedicated courses and their quizzes: You will have 3 attempts to pass each quiz. You must answer 4 out of 5 questions correctly. If you have not passed a quiz after 3 attempts, please contact certification@ppai.org Please note in order to earn your MAS please make sure you have completed the CAS Certification first.

  • Clone Yourself With Virtual Assistants
    Contains 3 Component(s), Includes Credits Recorded On: 04/02/2020

    If you've ever felt like there just aren't enough hours in the day or that you need to clone yourself, then this is the session for you. Sam Kabert will teach you how to hire your first VA (virtual assistant) all the way up to managing a team of VAs. During this session, you will learn about tasks that are wasting your time, address common concerns about VA, and create an action plan for you to implement when you are back at the office.

  • MAS: Customer Lifecycle Marketing – Navigating Your Customers To The Target
    Contains 4 Component(s), Includes Credits Recorded On: 03/06/2019

    Join Matt Wagner to discover the concept of Customer Lifecycle Marketing. This webinar will teach you how to target-market more efficiently, detailing key concepts that will lead to fewer abandoned sales and greater customer loyalty.

  • Expo 2019: BrandYou: How To Out-Amazon Your Competition
    Contains 3 Component(s), Includes Credits Recorded On: 01/14/2019

    Amazon and their online promotional counterparts have become the most frightening threat to distributor business in the past 20 years. Instead of running away from the risk Amazon brings to the traditional promotional products distributor (or, even worse, ignoring it outright). Join Bill Petrie for this session. He will explain how to face the “Amazon” threat head-on. By implementing a few tactics, distributors will not only be able to insulate themselves from the threat of Amazon and online competitors, they will be able to create an Amazon-like customer experience that will build and drive loyalty.

  • Expo 2019: Promotional Products And Experiential Marketing
    Contains 3 Component(s), Includes Credits Recorded On: 01/14/2019

    In today’s increasingly complex digital marketing landscape, it’s harder than ever to reach prospects and customers. Now that digital is literally everywhere, it is time to get physical to cut through the clutter. We’ll explore how two industry leaders found creative ways to elevate their brand through personalized and unique customer experiences. CEO and founder of Boundless, Henrik Johansson, will discuss how three-dimensional marketing elements can be used to elevate customer experiences and share insights and data on how getting physical can impact the bottom line!

  • CAS: Expo 2019: Double Your Sales With Excellent Customer Service! 
    Contains 4 Component(s), Includes Credits Recorded On: 01/13/2019

    Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.

  • Expo 2019: 40 Powerful Ideas To Keep Your Clients Happy!

    Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019

    In this fast-moving session, you will discover 40 ideas to keep your customers happy and coming back for more. Excellent customer service is around the corner. Come and Learn today. Implement 1 or all ideas to drive customer satisfaction. Discover what’s important to succeed in Customer Service today. Utilize and leverage all modes of technology to keep your customer service top notch.