PPAI
Customer Service
Content related to creating a customer service training best practices and training.
20 Results
Clone Yourself With Virtual Assistants
Contains 3 Component(s), Includes Credits Recorded On: 04/02/2020If you've ever felt like there just aren't enough hours in the day or that you need to clone yourself, then this is the session for you. Sam Kabert will teach you how to hire your first VA (virtual assistant) all the way up to managing a team of VAs. During this session, you will learn about tasks that are wasting your time, address common concerns about VA, and create an action plan for you to implement when you are back at the office.
Certified Advertising Specialist (CAS) Package
Contains 27 Product(s)Get all your sessions registered in one-stop shopping style and complete at your own pace!
Master Advertising Specialist (MAS) Package
Contains 16 Product(s)The Master Advertising Specialist (MAS) Program requires the following: Have a current CAS Certification Complete all dedicated courses and their quizzes Complete 35 MAS elective credits Re-certification every three years (by earning 25 additional CAS or MAS credits within the three years and submitting a Re-certification Application)
Customer Lifecycle Marketing – Navigating Your Customers To The Target
Contains 4 Component(s), Includes Credits Recorded On: 03/06/2019Join Matt Wagner to discover the concept of Customer Lifecycle Marketing. This webinar will teach you how to target-market more efficiently, detailing key concepts that will lead to fewer abandoned sales and greater customer loyalty.
Expo 2019: BrandYou: How To Out-Amazon Your Competition
Contains 3 Component(s), Includes Credits Recorded On: 01/14/2019Amazon and their online promotional counterparts have become the most frightening threat to distributor business in the past 20 years. Instead of running away from the risk Amazon brings to the traditional promotional products distributor (or, even worse, ignoring it outright). Join Bill Petrie for this session. He will explain how to face the “Amazon” threat head-on. By implementing a few tactics, distributors will not only be able to insulate themselves from the threat of Amazon and online competitors, they will be able to create an Amazon-like customer experience that will build and drive loyalty.
Expo 2019: Promotional Products And Experiential Marketing
Contains 3 Component(s), Includes Credits Recorded On: 01/14/2019In today’s increasingly complex digital marketing landscape, it’s harder than ever to reach prospects and customers. Now that digital is literally everywhere, it is time to get physical to cut through the clutter. We’ll explore how two industry leaders found creative ways to elevate their brand through personalized and unique customer experiences. CEO and founder of Boundless, Henrik Johansson, will discuss how three-dimensional marketing elements can be used to elevate customer experiences and share insights and data on how getting physical can impact the bottom line!
Expo 2019: Double Your Sales With Excellent Customer Service!
Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.
Expo 2019: 40 Powerful Ideas To Keep Your Clients Happy!
Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019In this fast-moving session, you will discover 40 ideas to keep your customers happy and coming back for more. Excellent customer service is around the corner. Come and Learn today. Implement 1 or all ideas to drive customer satisfaction. Discover what’s important to succeed in Customer Service today. Utilize and leverage all modes of technology to keep your customer service top notch.
Trade Show Supplier Best Practices Package
Contains 3 Product(s)As a value-add for participating in our trade-show, this collection of best practices will help you have your best show possible!
Expo East 2018: Customer Service Training 101
Contains 3 Component(s), Includes Credits Recorded On: 06/12/2018This session will give distributors insight on how to make their customer service a priority and more efficient. Learn proven techniques from a 20+ year veteran of the distributor world. The focus will be on how everyone in a distributorship needs to be on the same page when it comes to overall customer service. Also, how to handle problems that arise.
